1) PROVIDED SERVICE
The organization that provides services to the customer with the help of ticket raising. [Note that this is an additional or optional feature provided for any type of companies if they demand]
The above pic shows that first you need to add new provided service.
Service Name describes about the service provider
Class: similar to service name
Service ID: defines the code number for identification in short
Service Group: defines the name or number of the specific group or department which the service related ticket will be forwarded too for solving
2) TICKET LEVELS
Ticket Levels is the level where the user is assigning the employees under a group according to branch and department. Level defines the number of people under a department who will be negotiating or analyzing the problems or issues based on the raising ticket type. Tickets will be automatically transferred to those levels depending on the configuration.
How to Get Access to the Ticket Level in PrismERP
Settings --> Ticketing System --> Ticket Levels
How to Add Ticket Level
In order to add Ticket Level, click the add icon on top corner of the Ticket level list page and then the window will appear like this
[Note that type of tickets can be provided both Support & Internal type]
Name: Heading of the Ticket Level
Type: Ticket Type
Group Mail: Head Mail for the entire person assigned in the level
Department: Ticket department
Branch: Different Branches where the level is assigned
Agents Information: who is handling the ticket on behalf of an organization.
Set Status: Able to activate or deactivate the ticket levels
List Page View of Ticket Levels
From the list page the user can view, add, edit the levels and also set the status of the ticket levels.