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PrismERP FAQ

1. What is PrismERP?

PrismERP is an all-in-one ERP software that integrates core business processes such as finance, inventory, sales, HR, production, and reporting into a single platform.

2. Which industries can use PrismERP?

PrismERP supports manufacturing, trading, distribution, service, and general industries. Modules and workflows can be customized to fit each industry’s specific needs.

3. Is PrismERP suitable for small businesses?

Yes. PrismERP is scalable, allowing small businesses to start with essential modules and expand as the organization grows.

4. Can large enterprises use PrismERP?

Absolutely. PrismERP supports complex workflows, multiple users, multi-location operations, and large data volumes, making it ideal for enterprises.

5. What are the core modules of PrismERP?

The main modules of PrismERP are:

  • Financial Accounting / Financial Management
  • Supply Chain Management (SCM)
  • Sales & Distribution Management (SDM)
  • Human Capital Management (HCM)
  • Production Planning & Control (PPC)
  • Customer Relationship Management (CRM)
  • Administration & Logistics (ADM)
  • Project System / Project Management
  • Core System Components (foundation, security, configuration)

6. Can I buy only specific modules?

Yes. PrismERP is modular, so buyers can start with the most critical modules and add others later as their business grows.

7. Is PrismERP cloud-based or on-premises?

PrismERP supports both. Cloud deployment offers remote access and automatic updates, while on-premises gives full control over data.

8. How long does implementation take?

Implementation time varies by business size, complexity, and selected modules. Typically, it ranges from a few weeks to a few months.

9. Is PrismERP customizable?

Yes. Workflows, dashboards, reports, and user roles can be fully customized to meet your business requirements.

10. Does PrismERP integrate with other software?

Yes. PrismERP can integrate with accounting systems, e-commerce platforms, banking solutions, and other third-party applications.

11. What kind of support is available?

PrismERP provides phone, email, and remote support. Training sessions are available for admins and end-users to ensure smooth adoption.

12. Is data in PrismERP secure?

Yes. PrismERP uses role-based access control, encryption, audit logs, and secure login protocols to protect sensitive business data.

13. Does PrismERP support multi-location operations?

Yes. PrismERP can manage multiple branches or locations, including inventory, finance, and sales operations.

14. Can PrismERP handle multi-currency transactions?

Yes. Multi-currency support includes exchange rate management, international transactions, and foreign supplier payments.

15. Can PrismERP manage multi-department workflows?

Yes. It allows department-specific workflows, approval hierarchies, and reporting to streamline operations efficiently.

16. How does PrismERP help improve ROI?

PrismERP reduces manual work, optimizes inventory, improves reporting, streamlines finance and HR, and helps management make informed decisions.

17. Are updates and upgrades included?

Cloud users receive automatic updates. On-premises users can access updates through support packages or annual maintenance agreements.

18. Can PrismERP generate real-time reports?

Yes. Dashboards and reports are real-time, customizable, and exportable for audit, decision-making, and operational insights.

19. Does PrismERP support regulatory compliance?

Yes. PrismERP complies with accounting standards, labor laws, tax regulations, and other industry-specific compliance requirements.

20. Can PrismERP manage payroll and HR?

Yes. HR & Payroll modules cover attendance, leave, salaries, incentives, loans, performance appraisals, and compliance reporting.

21. Does PrismERP support inventory and stock management?

Yes. PrismERP manages stock, valuations, movements, reorder levels, and audits, ensuring accurate inventory control.

22. Is PrismERP user-friendly?

Yes. The interface is intuitive, with dashboards, alerts, simplified workflows, and easy navigation for all user levels.

23. Can PrismERP track sales and CRM?

Yes. PrismERP manages customer data, sales pipelines, quotations, orders, invoices, and customer interactions for better client management.

24. Is PrismERP suitable for production and manufacturing?

Yes. Production & MRP modules cover BOM, production planning, material requirement planning, and scheduling.

25. Can I access PrismERP remotely?

Yes. Cloud deployment allows secure access from anywhere on web or mobile devices.

26. How many users can PrismERP support?

It scales from small teams to large enterprises with hundreds of users and role-based access permissions.

27. What is the pricing model?

PrismERP pricing is modular, based on selected modules, number of users, deployment type, and optional support packages.

28. Can PrismERP automate business processes?

Yes. Automations include workflow approvals, reminders, reporting, payroll processing, and inventory management.

29. Does PrismERP have dashboards for management?

Yes. Dashboards show KPIs, sales, inventory, finance, HR metrics, and other operational insights in real-time.

30. Can PrismERP grow with my business?

Absolutely. Additional modules, users, and locations can be added without replacing the platform.

31. Does PrismERP offer training for staff?

Yes. Comprehensive training is provided for admins, managers, and end-users to ensure smooth adoption.

32. Is there a trial version of PrismERP?

Yes. Buyers can request a demo or trial to evaluate features before purchasing.

33. Can PrismERP handle reporting for audits?

Yes. Audit-ready reports, ledgers, and transaction histories are available for finance, HR, and compliance audits.

34. How does PrismERP improve decision-making?

By providing real-time reports, dashboards, and KPIs, PrismERP enables informed strategic and operational decisions.

35. Can PrismERP track KPIs and performance metrics?

Yes. Business-critical metrics for finance, sales, HR, and production are tracked automatically for analysis.

36. What are the hardware and software requirements?

Requirements depend on deployment type: cloud requires minimal local infrastructure; on-premises requires servers, storage, and network setup.

37. How long does it take to get ROI from PrismERP?

ROI depends on process efficiency improvements, reduced manual work, and better decision-making; typically within months of full adoption.

38. Does PrismERP support mobile devices and apps?

Yes. PrismERP provides web and mobile access for managers and staff to monitor operations remotely.

39. Can PrismERP handle multiple languages?

Yes. Multi-language support allows employees to use the software in their preferred language.

40. Is PrismERP future-proof for evolving business needs?

Yes. It is scalable, modular, and customizable, ensuring it adapts as business processes and technologies change.

41. How easy is it to migrate data from existing systems?

PrismERP provides tools and support for smooth migration of historical data from legacy systems.

42. Does PrismERP support workflow approvals and alerts?

Yes. Automated approvals, notifications, and reminders improve process efficiency and compliance.

43. Can PrismERP manage budgeting and cost control?

Yes. Finance modules include budgeting, cost tracking, and variance analysis.

44. Does PrismERP provide analytics for sales forecasting?

Yes. Sales and inventory data are analyzed to generate accurate forecasts and demand planning insights.

45. Can PrismERP track employee performance and appraisals?

Yes. HR modules track goals, KPIs, evaluations, promotions, and appraisals.

46. How reliable is PrismERP’s uptime and performance?

PrismERP guarantees high uptime with optimized performance; cloud deployment includes redundancy and monitoring.

47. Does PrismERP support cloud backup and disaster recovery?

Yes. Data backup, replication, and disaster recovery procedures are available for cloud and on-premises deployments.

48. Can PrismERP integrate with e-commerce platforms?

Yes. Integration allows syncing inventory, sales, and customer data for online stores.

49. What kind of user roles and permissions does it offer?

Role-based access controls ensure employees see only relevant modules, reports, and actions.

50. Are there hidden costs, like implementation or support fees?

No. All costs are disclosed upfront. Optional support packages and module additions are priced separately.

51. How customizable are reports and dashboards?

Reports and dashboards can be fully customized by users and admins for specific business needs.

52. Can PrismERP handle regulatory and tax changes automatically?

Yes. Updates ensure compliance with evolving tax laws, accounting standards, and labor regulations.

53. Does PrismERP have a dedicated account manager or implementation team?

Yes. PrismERP provides implementation support and an account manager to guide buyers during setup and adoption.

54. How does PrismERP support collaboration between departments?

By integrating data across modules, automating approvals, and enabling cross-departmental visibility.

55. Can PrismERP scale to new locations or subsidiaries easily?

Yes. Multi-location, multi-entity, and multi-currency support makes expansion seamless.

56. What differentiates PrismERP from competitors?

It’s modular, scalable, customizable, supports multiple industries, offers real-time analytics, strong integration, and excellent support.