Customer Relationship Management
Provides better sales opportunities and keeps track of all customer communications.
Included Applications
Pre-Sales CRM
Manage campagin info, objects & status for Pre-sales
Service Billing
Document detailing charges for provided services to customers.
Return Merchandise Authorization
Return Merchandise Authorization process for items without serial numbers or unique IDs.
Customer Portal
Secure portal for customers to access and manage their support tickets.
Support Ticketing System
Convert incoming emails automatically into support tickets for tracking.