Return Merchandise Authorization
In PrismERP, RMA (Return Merchandise Authorization) is used to manage the complete warranty and return workflow for both sales and purchase-related products. It helps users handle warranty claims in a structured way, starting from claim creation to final resolution.
Users can create new warranty claims, including batch or group-based claims, and capture all necessary details such as customer or vendor information, product and serial details, warranty validity, branch information, delivery references, and third-party service involvement when required.
The RMA process follows a defined workflow where each claim moves through multiple stages such as receipt, notification, sales center handling, service center processing, spare parts usage, and final resolution. Throughout the process, users can track claim status, maintain status history, and generate service tokens.
Users can also manage related operations like vouchers, deliveries, sale orders, billing entries, and credit notes linked directly to each RMA claim, ensuring complete traceability and control over the warranty lifecycle.