Sales Warranty Claim

Add Sales Warranty Claim

Field	Action
Claim For	Select the purpose of the warranty claim
Customer Name	Select the customer name for whom the warranty claim is being created
Third Party Name	Enter the third-party service provider name (if applicable)
Third Party Contact	Enter the contact number of the third-party service provider
Third Party Address	Enter the address of the third-party service center
Product	Select the product against which the warranty claim is raised
Spare Parts	Select the spare parts involved in the warranty claim, if any
Chassis No.	Enter or select the chassis or serial number of the product
Sale Date	Enter the original sale date of the product
Delivery Date	Enter the delivery date of the product
Ref. Party	Select the reference party related to the sale or claim
Ref. Contact	Enter the reference person’s contact number
Ref. Address	Enter the reference party’s address
Instruction	Enter any special instructions related to the warranty claim
Receiving Date	Select the date when the warranty claim was received
Notification Date	Select the date when the claim notification was issued
Warranty End Date	Select the warranty expiry date
Branch	Select the branch where the claim is being processed
Delivery Branch	Select the branch from which the product was delivered
Claim Received By	Select the user or employee who received the claim
Problem Detail	Enter the detailed problem reported by the customer
Display Charge	View the applicable service or processing charges
Additional Receive	Enter any additional items, documents, or payments received

List of Sales Warranty Claim – Search & Actions

Field	Action
From	Search by the starting date of the claim period
To	Search by the ending date of the claim period
Branch	Filter by branch to locate the claims
Claim No	Enter the specific claim number to search for a particular claim
Claim For	Select the type of claim to filter results
Received By	Select the employee who received the claim
Product	Select the product name to filter claims
Serial	Enter the serial number to locate a specific claim
Assigned To	Search by the staff assigned to the claim
Customer	Search by the customer name
Third Party	Search by the third-party service provider
Claim Status	Select the claim status to filter results
Phone	Enter the customer’s or third party’s phone number
Status	Update the status of the claims directly from the list

Sales Warranty Claim – Details View & Action

Field	Action
Details View	View and edit all claim-related information
Status History	View past status changes and roll back status if needed
Vouchers	View and manage all vouchers linked to the claim
Deliveries	View and track deliveries related to the claim
Sale Order	Create a sale order related to the warranty claim
Billing	Create service invoices or billing records
Status	View and update claim status

Sales Claim Sales Centre Status

Field	Action
Date	Enter the date when the status is being set
Assigned To	Select the staff responsible at the sales center
Service Center	Select the service center involved
Status	Select the current sales center status
Verdict	Select the result or decision
Note	Enter additional notes or comments

Sales Claim Service Centre Status

Field	Action
Date	Enter the date when the status is being set
Assigned To	Select the staff responsible at the service center
Status	Select the current service center status
Verdict	Select the result or decision
Note	Enter additional notes or comments

Sales Claim Spare Parts Consumption

Field	Action
Branch	Select the branch where spare parts are consumed
Spare Inventory	Select the inventory source
Auto Accept	Enable automatic acceptance if required
Receive Date	Enter the spare parts receive date
Voucher Date	Enter the voucher date
Products Item / Dept	Select the linked product or department
Product	Select the product for which spare parts are consumed
Quantity Req	Enter the required quantity
Serial	Enter the product serial number if applicable