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Credit Note – Simplify Sales Returns and Customer Refunds

A Reliable Solution to Manage Returns, Adjustments, and Financial Reconciliation
In today’s dynamic business environment, product returns, price adjustments, and refunds are common occurrences. To ensure these are handled accurately and transparently, Credit Notes play a vital role.
With PrismERP, the Credit Note feature offers a structured and automated way to acknowledge sales returns, customer refunds, or any necessary adjustments to previously issued invoices. It ensures that your customer accounts, sales ledger, and inventory stay accurate—while maintaining a strong audit trail.

What is a Credit Note?​

A Credit Note is an official document issued by a seller to a buyer to acknowledge the return of goods or to adjust the value of a previously issued sales invoice. It reduces the receivable amount and acts as a formal notification of a sales return, refund, discount, or billing correction.
In PrismERP, Credit Notes are automatically linked to relevant sales transactions, helping businesses manage customer claims, returns, and refunds with clarity and control.

Key Features of Credit Note in PrismERP​

Automated Credit Note Generation​

Easily generate credit notes from approved sales return or refund entries.

Linked to Sales & Customer Accounts​

Reflects in the customer ledger and adjusts the receivable balance accordingly.

Inventory Synchronization​

Returned products are automatically added back to inventory with updated stock levels.

VAT and Tax Adjustments​

Adjusts VAT or applicable taxes based on the value of the return, in compliance with Bangladesh VAT law.

Multi-Currency Handling​

Supports credit notes in local or foreign currencies based on the sales transaction.

Approval Workflow​

Role-based approval process ensures proper validation before issuing credit notes.

Audit Trail & Reporting​

Maintain a complete history with time stamps, user activity, and transaction references.

When is a Credit Note Used?​

  • Customer returns products after delivery
  • Issuing a partial or full refund
  • Correcting overcharged or duplicate invoices
  • Applying post-invoice discounts or rebates
  • Resolving disputes over product quality or quantity

Benefits of Using Credit Notes in PrismERP​

  • Ensures transparent handling of customer returns and refunds
  • Reduces accounts receivable errors
  • Maintains accurate and updated sales and stock records
  • Enhances customer satisfaction with professional documentation
  • Supports audit and compliance with clear financial records
  • Speeds up financial reconciliation and reporting

Integrated Across Your ERP Ecosystem​

The Credit Note feature in PrismERP works in perfect harmony with:

  • Sales & Distribution Management
  • Inventory Control
  • Accounts Receivable
  • General Ledger

This ensures all adjustments are automatically reflected across all relevant modules—maintaining consistency and real-time accuracy.

Who Should Use the Credit Note Feature?​

  • Retailers and E-commerce Businesses with frequent product returns
  • Manufacturers and Wholesalers handling bulk customer orders
  • Service Providers offering customer credits or post-invoice discounts
  • NGOs and Donor-Funded Projects needing strict documentation for audits
  • Public & Private Sector Organizations managing complex client relationships

Handle Sales Returns with Accuracy and Confidence​

Sales returns and refunds don’t have to be messy or confusing. With PrismERP’s Credit Note, you gain a reliable tool to handle these situations with professionalism, accuracy, and speed.
Request a Demo today and learn how PrismERP can help you manage your financial adjustments better!